Non Emergent Medical Transportation Services
Protran East provides long-distance, non-emergent medical transportation to elderly, disabled and/or low-income clients who have no access to important medical appointments.
Protran's Non Emergent Medical Transportation (NEMT) Service is a specialized program designed to transport and escort clients to their medical appointments. At Protran, we contract with POV (Private Owned Vehicle) Drivers who use their personal automobiles, and are paid for mileage and reimbursed for meals. Our well trained and experienced drivers are fully certified in First Aid and CPR. Our drivers are also familiar with local and long distance medical facilities and are experts in ambulatory transportation, making them some of the best in the field of Medicaid Transportation. In order to provide the best customer service possible, our policy is to provide door-to-door transportation; drivers will meet the clients at the door, and may provide arm assistance if needed. If a client requires a higher level of need, they may bring an attendant with them. Attendants must be qualified to assist the client in and out of the vehicles and into facilities.
At Protran East we pride ourselves in excellence, and train our drivers to be prepared, to be alert, and to be the best that they can be. All drivers recieve the following trainings:
- Adult/Child First Aid and CPR
- Defensive Driving
- Car-Seat Safety
- Passenger Assistance and Safety
- ADA (American Disabiliity ACT) Understanding Clients With Disabilities
- Fire Safey
- Disaster Preparedness
- Client Sensitivity/Cultural Awareness
- Client Confidentiality (HIPPA)
- Mandated Reporting
At Protran East we take Client Safety very serious. All drivers take an initial drug test and must pass a finger print criminal history background check for both FBI and Washington State Patrol. Drivers also must have a clean driver abstract with no accidents or speeding tickets for 3 years prior to becoming a driver for Protran East. Our drivers are also trained to perform Pre-Trip Vehicle Inspections for safety and on emergency and disaster preparedness.